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Frequently Asked QuestionsGeneral
What are all the services that Cavalier Internet offers?Cavalier offers full access to the Internet. Browsing the World Wide Web, IRC (Internet Relay Chat), FTP (File Transfer Protocol), Telnet, E-Mail, and Full Newsgroups access through Dial-Up Modem, ISDN, DSL, and ADSL connectivity.
 What do I need to do IRC?You will need a shareware program called mIRC.
I have a document that ends in .pdf what is it?That is a Portable Document Format text document, you have to have Adobe Acrobat Reader to open it.
I have a file that ends in .zip what is it?That is a file, or group of files, that has been compressed for quicker downloading. You will need a utility called WinZip.
ARRGH!, the internet is full of acronyms, what do all these things mean?Here are some of the more common important acronyms or visit Webopedia.
Who do I contact if I have a problem connecting?Call our Internet help desk.
I have a 56k modem , why don't I get 56k Connections?Transmission and reception speed are a relative variable depending upon the modem, the phone lines, and the computer. Another important factor is the distance from your home to the Phone Company Central Office. Twisted pair copper wiring is used between your home and the Central Office. From the CO inwards the line is usually Fiber Optic, therefore some Internet speed problems can be attributed to the length and condition of these copper wires. Multiple analog/digital conversions may be between you and your ISP. Additional factors may include the speed of your CPU,serial port or serial card, and the amount of RAM you have. There are also four different types of 56K modems, X2 and KFlex, and X2/V.90 and KFlex/V.90. The X2 and the KFlex are not compatible with each other. But, the X2/V.90 and the KFlex/V.90 are!. Cavalier is V.90 compatible. However, your modem must be V.90 to take advantage of this fact. A NON-V.90 56K modem has a maximum limit of 33.6K
How do I disable Call Waiting?In the phone number field of your Internet Connection, put a *70, (Thats star 70 comma) in front of the phone number.
I'm surfing along and all of a sudden my modem disconnects, what happened?There are Several factors involved which can cause disconnects.
What is a multiple analog/digital conversion?When you call an ISP it goes through copper wires to the phone company central office where it is converted from an analog to digital signal.
Are there any limits on my account?Yes, Cavalier Telephone allows you to store up to 15 Megs of email messages on each of your email account, there is also a limit of 8 Megs per each incoming email message.
Does Cavalier offer filtering of objectionable Internet sites?Not at this time. However, here are quite a few software programs available on the Internet or at your local computer retailer that can do this function that can be installed on your PC.
How many e-mail accounts can I have with Cavalier?We offer up to three free e-mail accounts to our non-commercial customers. Additional e-mail accounts are available for a nominal fee.
Can I store my e-mail on Cavalier's servers?Yes, for up to 30 days only. Cavalier Telephone Internet prefers that our customers utilize an EMail Client Program to download and store their EMail on their own computer. Cavalier Telephone Internet Services utilizes a POP3 type EMail server, therefore any POP3 compliant EMail program such as Outlook, Outlook Express, Eudora, or Netscape will work.
I tried to check my e-mail, but a it gave me an error message, what happened?You may see a variety of error messages from time to time: Just try again in a few minutes. If you continue to receive an error message, email or call technical support.
Can I have a personal webpage?Yes, Cavalier offers 3 free Megabytes of Web Page storage on our Servers for your personal Website.
How do I create my personal web site?To create your personal Web Site, you will have to know some HTML coding and a little bit about FTP (File Transfer Protocol).
What is the URL of my personal web site?The web address of your personal web page will be http://members.cavtel.net/yourusernamehere
I uploaded my web page, but I can't see it? What went wrong?Your first page must always be named index.html, most web browsers will automatically display the "index.html" page when connected to a web site. This is case sensitive. As a general rule always use lowercase for webpages.
Does Cavalier allow CGI (Common Gateway Interface) scripting for personal web pages?No, we do not permit CGI scripts to be run on personal websites, unless it is a domain website and if we host the DNS. CGI scripts are frequently used to run web counters. If you would like a personal webcounter there are quite a few sites which offer FREE counters where the scripting is kept on their servers.
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